Refunds and Cancellations
Last updated: 13 October 2026
The short version: cancel any time with no fees. You won't be charged again, and you keep access until the end of the month you paid for. If something went wrong on our side, we'll make it right.
How to cancel
- Log in to Queue Cam and tap Manage subscription at the bottom of the page. This opens Paystack's secure page, where you can cancel.
- Or email us at [Email address] from the email address on your account, and we'll cancel it for you within 2 working days.
After you cancel
- No more monthly payments are taken.
- You can keep using Queue Cam until the end of the month you already paid for.
- You can subscribe again at any time.
When we give refunds
Because you get access straight away, we don't normally refund part of a month. We will give a full refund for a month if:
- you were charged by mistake, or charged twice;
- you cancelled but were still charged afterwards;
- Queue Cam didn't work for most of that month because of a problem on our side;
- you ask within 7 days of your first payment and haven't been able to use the service.
How to ask for a refund
Email [Email address] with the email address on your account and the date of the payment. We will reply within 2 working days. Approved refunds go back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank.
Your rights
This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.